the mossy candle

    1.    Trim the Wick: Before each burn, trim the wick to about 1/4 inch to avoid soot and keep the flame steady.

    2.    First Burn Memory: Let your candle burn for 2-3 hours on the first use, until the entire surface has melted. This helps avoid tunneling and ensures an even burn for the rest of its life.

    3.    Burn Time: For best results, burn your candle for no more than 4 hours at a time. This will keep the fragrance strong and prevent the container from overheating.

    4.    Safety First: Always burn on a heat-resistant surface, away from flammable objects, drafts, pets, and children. Never leave a lit candle unattended.

    5.    Storage: Keep your candle out of direct sunlight and in a cool, dry place when not in use to preserve the fragrance.

    6.    Extinguish Safely: Use a candle snuffer or gently blow out the flame to avoid splattering wax.

    1.    Small (5 oz): A compact yet charming iridescent vessel, ideal for adding a gentle touch of fragrance to small spaces like bathrooms or bedside tables. Burns for up to 25 hours.

    2.    Medium (7 oz): Our most popular size, in a festive frosted red vessel that works beautifully in living rooms, bedrooms, or home offices. With a burn time of up to 40 hours, it’s perfect for creating a cozy, inviting atmosphere.

    3.    Large (10 oz): Designed for larger rooms or open spaces, this size is housed in an elegant, substantial clear vessel. It provides up to 50 hours of burn time, filling your space with a lasting, full-bodied aroma.

Each vessel is chosen to enhance the scent experience, whether you’re looking for a subtle fragrance or a rich, immersive ambiance.

++burn time may vary depending on the environment and care.

    1.    Returns

We accept returns for unused and undamaged items within 30 days of purchase. Candles must be in their original packaging to qualify for a return.

    2.    Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved returns will be refunded to your original payment method within 5-7 business days.

    3.    Exchanges

We’re happy to offer exchanges if your candle arrives damaged or defective. Please reach out to us within 7 days of receiving your order, and we’ll work to send a replacement as quickly as possible.

    4.    Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service for your return.

If you have any questions or need assistance, feel free to contact us at hello@huelelo.shop. We’re here to make sure you’re delighted with your Huélelo experience!