Política de envío

A Legal Disclaimer

​

By placing an order with Huélelo Aromatherapy, you agree that once your package is with the shipping carrier, any delays, damages, or losses are the carrier’s responsibility. We are not liable for shipping delays due to natural events, strikes, or unforeseen issues. Please ensure your shipping address is accurate, as we cannot be responsible for errors or changes after shipping. Delivery times are estimates, not guarantees. We reserve the right to modify this policy without notice.

​

Processing Times

​

Orders are processed within 1-3 business days after payment is received.

During peak times or holidays, processing may take longer. We appreciate your patience as we work to fulfill your order.

​

Shipping Rates & Delivery Times

​

 We currently ship within the United States. Shipping rates are calculated at checkout based on your location and order size.

 

Estimated delivery times:

​

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days (additional fees apply)​

​​

Tracking & Notifications

​

​Once your order has shipped, you’ll receive a confirmation email with tracking information so you can monitor its progress. Please allow 24-48 hours for tracking information to update.

​

Shipping Issues & Delays

​

We strive to ensure your candles arrive safely and promptly, but occasional delays or issues with the shipping carrier may occur. Huélelo Aromatherapy is not responsible for delays due to weather, carrier-related issues, or other factors beyond our control. If your order is delayed, damaged, or lost in transit, please reach out to us at hello@huelelo.shop and we’ll work with the carrier to resolve the issue.

​

Incorrect Address

​

Please ensure your shipping address is accurate before placing your order. We cannot be responsible for items shipped to an incorrect address provided at checkout.

​

Returns & Exchanges

​

We want you to love your candles! If there is an issue with your order, please visit our Returns & Exchanges policy page or contact us within 7 days of receiving your package for assistance.

​

​Thank you for choosing Huélelo Aromatherapy to brighten your space with our handcrafted scents!